During your tenancy with Belvoir, we do not expect there to be any issues that cannot be dealt with by the Belvoir Team during office hours, however, should you find yourself with an emergency repair that cannot wait, the following contractors can be contacted;
Electrical – GSM – 07920 058530
Joiner/Locksmith – Robert Best – 07492 239933
Plumbing & Boiler – BR Gas – 01383511783 (leave a voicemail. Calls will not be returned without a voicemail being left)
Roofing – JB Roofing – 07717163043
Drainage – Drain Dr – 01592 669775
Please refer to “common problems & what to do in the first instance” that has been emailed to you for guidance prior to contacting any of the above contractors. These numbers should only be used in the event of an emergency!
Should the contractor advise that the situation is NOT an emergency they will not attend. Should the problem have occurred as a result of tenant negligence or an appliance that you have supplied, you the tenant, will be liable for the cost.
In the event of lost keys, the cost of the call out and replacement keys will fall to the tenant. Any issues that are found to be non emergency and a contractor has attended due to misinformation, the tenant will be liable for the cost of the call out.
Extreme Weather – In the event of extreme weather affecting your property, please do your best to prevent damage where safely possible. Storms, Floods and other natural phenomenons will likely prevent any contractors from being able to get to you safely.
If you smell gas call the National Gas Emergency Service on 0800 111 999
If you have a power cut, contact your energy provider.